General Questions
Q: What is Waaiz Perfumes?
A: Waaiz Perfumes is Pakistan’s leading hub for genuine perfumes, offering an extensive range of premium fragrances at amazing discounts. We pride ourselves on providing authentic and high-quality products.
Q: Are your perfumes authentic?
A: Yes, we guarantee the authenticity of all our perfumes. Customer trust is our top priority, and we only source genuine fragrances from reliable suppliers.
Ordering & Payments
Q: How can I place an order?
A: Placing an order is easy:
- Browse our product collection.
- Add your favourite perfumes to the cart.
- Proceed to checkout and complete your payment.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including:
- Cash on Delivery (COD)
- Bank transfers
Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 24 hours of placing it by contacting our customer care team.
Shipping & Delivery
Q: How long does delivery take?
A: Delivery times depend on your location:
Within Pakistan: 3-5 business days.
International Orders: 7-14 business days (if applicable).
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above PKR 5,000 within Pakistan.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this to monitor your delivery status.
Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for unopened and unused products. If the product is damaged or incorrect, please reach out to us immediately.
Q: How do I initiate a return?
A: To initiate a return:
- Contact our customer care team with your order details.
- Ship the product back to our provided address.
- Upon inspection, we’ll process your refund or replacement.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7-10 business days after the return is approved.
Product Information
Q: How do I know which perfume suits me?
A: Our team is happy to help you choose! Contact us with your preferences (e.g., floral, woody, fresh) for personalized recommendations.
Q: Do you sell testers?
A: Yes, we offer testers for selected perfumes. Check the product page to see if testers are available.
Contact Us
Q: How can I contact customer support?
A: You can reach our customer care team via:
Email: support@waaizperfumes.com
Phone: 0300-9939939
Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM (PST).
