At Waaiz Perfumes, we value customer satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our returns and exchange policy below.
1. Eligibility for Returns
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Returns are accepted within 7 days of receiving the order.
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Products must be unopened, unused, and in their original packaging to qualify for a return.
2. Exchanges
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We offer exchanges for any product, provided it meets the eligibility criteria.
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Customers are responsible for the shipping costs for the return and the replacement product, except in cases where the issue is due to our error.
3. Refund Options
Refunds are processed depending on the scenario:
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Refunds to the original payment method.
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Issuance of store credit for future purchases.
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Replacement of the same or another product.
The refund method will be determined based on the nature of the return or exchange.
4. Shipping Costs
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If the issue is our mistake (e.g., incorrect or damaged product), Waaiz Perfumes will cover the shipping cost for returns or replacements.
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If the return or exchange is initiated by the customer for personal reasons (e.g., change of mind), the customer will bear the shipping costs.
5. Process for Returns & Exchanges
To initiate a return or exchange, please follow these steps:
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Contact Customer Support:
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Email: support@waaizperfumes.com
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WhatsApp: 03009934949
Provide your order details, including the order number and reason for the return or exchange.
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Submit Photo Evidence (if applicable):
For damaged or defective products, please include clear photos of the product and packaging. -
Return the Product:
Once approved, return the product to the provided address. The product must be securely packaged to prevent damage during transit. -
Refund or Replacement:
After inspecting the returned product, we will process the refund, issue store credit, or send a replacement.
6. Non-Returnable Items
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Items purchased under promotional sales or discounts may not be eligible for returns unless they are defective or incorrect.
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Testers and samples are not eligible for returns or exchanges.
7. International Orders
Unfortunately, we do not accept returns or exchanges for international orders at this time.
If you have any further questions or need assistance, please feel free to contact our customer support team. We’re here to help! 😊
